How do I change our username or password?

You can update your username and password at any time, and as often as you wish. This is an important step if you have had a change in staffing, or are concerned the password is no longer secure.

1. Login to the BackOffice and select Account in the left navigation.
2. Click Password.
3. Make your changes to the Username and Account Password.
   • Your ‘Strong’ password must be at least 8 characters long, of which one character or more must be a number. Pass phrases are allowed.
4. Retype the same password in the text box marked Confirm Password. This helps to ensure that you have typed the correct password.
   • You'll need the new user name and password to log into the GiftTool BackOffice Area, so please write them down and keep them in a secure place.
5. Click Save.

What happens if I forget my user name and password?