How do I modify the contact information for an online donor?

To update the profile of a Pledge-a-thon donor who made an online credit card donation:

1. Click Pledge-a-thon to view the Main Menu of this service.
2. From the Administration section, click Participants.
3. Select the Pledge-a-thon name from the drop down menu.
4. Change the Supporter Type to Sponsor (online donor).
5. Click Search to pull up the list of donors.  You can enter a first, last or partial name to narrow your search.
6. Click Profile beside the online donor of interest.
7. From the Profile:
   • Click Expand Profile to view and modify the demographic information collected, and click Save Profile when finished.
   • Modify or cancel the Pledge-a-thon donation and refund the money to the cardholder.

Learn more about changing a Canadian eTax receipt that has already been sent.

Alternatively, you can change the profile of a Pledge-a-thon donor who made an offline cash/check donation.