The Basics of Your GiftTool Account
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Account Management
- How do I update the Key Contact information for my account?
- How do I update the contact information for individual services?
- How do I change my mailing or billing address?
- Can I login to two GiftTool accounts at the same time?
- Active and Inactive GiftTool Services
- How do I add another GiftTool service?
- How do we stop incurring monthly fees from GiftTool?
- How do I cancel my GiftTool account?
- How do I cancel the subscription to one of my services?
- If you have more than one GiftTool account ...
- How do I reactivate a cancelled GiftTool service?
- What are the letters for in the Order ID numbers?
- How do I contact GiftTool Support?
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Accessing Your Account
- Username and Password
- How do I change our username or password?
- I am having difficulty logging into GiftTool
- What happens if I forget my user name and password?
- What do we do to prepare for a staff change?
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Security
- Is GiftTool PCI compliant?
- Does GiftTool encrypt personal and credit card information in transit?
- Where are GiftTool servers located?
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Common features across all services
- Why did we not receive the confirmation email?
- Using the HTML editor
- How do I format text using HTML tags?
- Adding an image using the HTML Editor
- Adding a video using the HTML Editor
- Adding a clickable link using the HTML editor
- Creating a table within the HTML editor
- Hosting a secure image
- Uploading an image
- Why am I having difficulty uploading a JPG photo?
- Why can't I view the PDF document?
- Why can't I view the Excel reports?
- How do I hide, cut or move columns in an Excel spreadsheet?
- How do I remove the questions preceding the answers in Excel?
- How do I split the content of a cell in my Excel spreadsheet into multiple cells?