How do I change our username or password?

You can update your username and password at any time, and as often as you wish. This is an important step if you have had a change in staffing, or are concerned the password is no longer secure.

1. Click Account in the left navigation of your GiftTool account.
2. Click Password.
3. Make your changes to the Username and Account Password.
   • Your ‘Strong’ password must be at least 8 characters long, of which one character or more must be a number. Pass phrases are allowed.
4. Retype the same password in the Confirm Password field. 
   • You'll need the new username and password to log into the GiftTool BackOffice, so please keep them in a secure place.
5. Click Save.

What happens if I forget my username and password?