Books > Help Center >
Event Registrar
> Essentials of Event Registrar > FAQs >  

Can I change the order status?
The Event Registrar reports display the following Order Status based on the nature of the online transaction:
  1. Paid – Applicable if the payment was made online by credit card.
  2. Ordered – Applicable if the transaction is to be paid offline (You can record the cash/cheque payment by clicking Offline Payment in the Registrant's Profile).
  3. Reversed – Applicable for transactions paid by credit card, where the money is refunded to the cardholder.
  4. Cancelled – Applicable for transactions to be paid offline, where the money is refunded by your organization (you can record the cash/cheque refund by clicking Offline Payment in the Registrant's Profile and entering a negative amount).
This online order status cannot be changed after the transaction is completed. Instead, if you want to track which registrants have an outstanding balance, it is better to look at your Balance Due column in the Total Orders report.

Was this information helpful?
Yes   No

Search Help Center

Today's Top 10 Articles
  1. How can members register without an email address?
  2. How does the credit card payment process work?
  3. Why did we not receive the confirmation email?
  4. About eTax Receipts
  5. How do I issue a single receipt?
  6. Why was this transaction declined?
  7. CVV2 Security Code
  8. Adding a clickable link using the HTML editor
  9. How do I add automated GiftTool RSS event feeds to my website?
  10. 2015-02-02 - Targeted Program name on Canadian tax receipts