Books > Help Center >
Your Account
> The Basics of Your GiftTool Account > Common features across all services >  

Why can't I view the Excel reports?

If you are unable to view the Excel reports from your GiftTool account, the following issues may be the cause:

  1. If you already have an Excel document open on your desktop, a popup window may appear behind this Excel document, preventing the new file from opening. Simply follow the instructions in the popup window and the new document will open.
  2. Your browser may not recognize the file type. If so, please upload the most recent version of the browser, or try a different browser (Internet Explorer, Firefox, Safari, etc).
  3. You may not have Excel software on your computer.  If so, please install Excel or equivalent spreadsheet software which can read Excel documents (such as Open Office, an open source software which you can download at

Was this information helpful?
Yes   No

Search Help Center

Today's Top 10 Articles
  1. Can I have the money deposited into different bank accounts?
  2. How do I search for a donor profile?
  3. How does the credit card payment process work?
  4. Why was this transaction declined?
  5. What Question Types can I use in a survey?
  6. How do I split the content of a cell in my Excel spreadsheet into multiple cells?
  7. Which version of Google Analytics am I using: Classic or Universal Analytics?
  8. How do I change a member's membership type?
  9. How do I change the profile of a team?