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How do I reverse a credit card transaction?

For the Donation service:

For the Event Registrar service:

For the Pledge-a-thon service:

  • Follow these instructions to refund (or modify) a Pledge-a-thon order from a registrant's profile, or to cancel an online donation.

For the Membership service:

For the Shopping service:

     Cancelling a transaction is a two step process.

  1. To refund the credit cardholder: Login to your Payment Gateway account, find the credit card transaction, and reverse the charge on the person's credit card. Your payment gateway will refund the % credit card discount rate charges, but not the transaction fee.
  2. To cancel the transaction in your GiftTool database: Send an email to with the order ID, transaction date, customer's name, and the transaction amount. We will adjust your database within 2-5 business days.

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