Books > Help Center >
Your Account > The Basics of Your GiftTool Account > Common features across all services >  



Why am I having difficulty uploading a JPG photo?

You may have difficulty uploading a JPG photo/logo if the file is not properly saved as a JPG file.

To fix the problem:

  1. From your computer, open the document in a photo/image manipulation software (such as Photoshop; Microsoft Paint; GIMP; etc)
  2. Resave the document as a new .JPG file with a different name.
  3. Upload the new file.


Was this information helpful?
Yes   No




Search Help Center

Today's Top 10 Articles
  1. About eTax Receipts
  2. How do I search for a donation?
  3. How can I view & print an invoice?
  4. How do I create a membership coordinator profile?
  5. How do I cancel and reissue a tax receipt?
  6. How do I enable the Fund Name or Targeted Giving Program to appear on Tax Receipts?
  7. Getting started with your next Pledge-a-thon
  8. How do I record attendance?
  9. How do I split the content of a cell in my Excel spreadsheet into multiple cells?
  10. How can I view a report of ALL tax receipts issued?