Books > Help Center >
Your Account > The Basics of Your GiftTool Account > Common features across all services >  



Why am I having difficulty uploading a JPG photo?

You may have difficulty uploading a JPG photo/logo if the file is not properly saved as a JPG file.

To fix the problem:

  1. From your computer, open the document in a photo/image manipulation software (such as Photoshop; Microsoft Paint; GIMP; etc)
  2. Resave the document as a new .JPG file with a different name.
  3. Upload the new file.


Was this information helpful?
Yes   No




Search Help Center

Today's Top 10 Articles
  1. How do I add automated GiftTool RSS event feeds to my website?
  2. How do I setup eStore delivery schedules?
  3. What currencies & credit cards can I accept with GiftTool?
  4. What are Raiser’s Edge import files?
  5. Can we sell raffle tickets online? [UPDATED]
  6. How do I modify the answer to a Pledge-a-thon question?
  8. How do I update a Pledge-a-thon thermometer?