Books > Help Center > Memberships > Essentials of Membership > Administering members >  



How can members retrieve their password?

Members can retrieve their password as follows:

  1. Members can use the "Forgotten Account Information' section when renewing online to have the password emailed to them. They must use the exact email address associated with their membership.
  2. Members can also use the "Forget your password" section on the login screen to have the password emailed to them. They must use the exact email address associated with their membership.

Note: Passwords should be 8 characters or longer.


Was this information helpful?
Yes   No




Search Help Center

Today's Top 10 Articles
  1. How do I create a Pledge-a-thon?
  2. How do I create a donation appeal?
  3. How do I create an event?
  4. Why was a receipt not sent out automatically?
  5. How does the credit card payment process work?
  6. How do I setup my account for eTax Receipts?
  7. How do I setup Google Analytics tracking for my GiftTool pages?
  8. How do I create a membership waiver?
  9. Adding a clickable link using the HTML editor
  10. How do I automatically send GiftTool data to my custom application?